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TECHNICAL SUPPORT

Frequently asked questions

Incorrect key (error- from 05, to-20)

If on cash register display is written incorrect key (error- from 05, to-20), means that, you dialed incorrect button. To solve this problem, press the "C" button twice and then "TL" button on the keyboard. With this combination the cash register will be corrected.

How can I sell my cash register?

Enyone who do not needs of their cash register, may sell it to us. In order to do it, the director of the company have to visit one of our offices with a passport or a personal ID (if the cash register is registered). If the cash register is not registered, everyone could sell it to us, just need a passport or personal ID. In one hour, the seller will receive a contract and payment (cash or by transfer). The price depends of the condition of the cash register.

Georgian Service Network buys a cash registers models: Expert, Expert SX, Perfect SCompact S.

What are the working hours in offices?

Central office: Tbilisi 45 Vazha Pshavela Ave 09:00 - 19:00, Saturday: 10:00 - 14:00
Tbilisi: 12 Tsereteli Ave - 09:00 - 18:00, Saturday: 10:00 - 14:00
Kutaisi: Monday-Friday: 09:00-18:00; Saturday: 09:00-14:00
Batumi: 16 Pirosmani Str - 09:00 - 18:00, Saturday: 10:00 - 14:00
Batumi: 136/138 Gorgasali Str - 09:00 - 18:00, Saturday: 10:00 - 14:00
Rustavi: Monday-Friday 09:00-18:00; Saturday: 10:00-14:00
Telavi: 09:00-18:00; Saturday: 09:00-14:00
Gori: 09:00-18:00; Saturday: 09:00-14:00
Khashuri: 09:00-16:00; Saturday: 09:00-14:00
Akhalcixe: 09:00-18:00; Saturday: 09:00-14:00
Zestaponi: 09:00-18:00; Saturday: 09:00-14:00
Poti: 09:00-18:00; Saturday: 09:00-14:00
Zugdidi: 09:00-18:00; Saturday: 09:00-14:00
Akhalkalaki: 09:00-18:00; Saturday: 09:00-14:00
Ozurgeti: 09:00-19:00; Saturday: 09:00-14:00
Borjomi- 09:00- 18:00 , Saturday: 10:00-14:00
Kobuleti- - 09:00- 18:00 , Saturday: 10:00-14:00

How can I buy a second hand cash register?

For purchasing refurbished cash register, you can visit our offices: Tbilisi, 12 Tsereteli Ave. Tbilisi, 45 Vaja-fsavela Ave. Tbilisi, 92 Q.Tsamebuli Ave. or you can purchase online and get free delivery service. The price for refurbished cash register is: 290 GEL 

Can I buy on credit?

Yes, Georgian Service Network offer every product from our product line on credit. To take advantage of it, you have to visit one of our offices. It is obligated to apply with a passport or personal ID. Anybody can get on credit, you just need to be over the age of 18. Your application will be processed online in 5 minutes by our employee, after the aprovement will sign a contractual agreement in which a borrower receives one of our products on credit now and agrees to repay the lender at some date in the future, generaly with interest. For more information: (032) 2 500 111

How to register on the web-site?

Please find the instructions by clicking on the following link - register on the web-site

How to purchase a product online?

Please find the instructions by clicking on the following link - purchase a product online

How to purchase a cash register online?

Please find the instructions by clicking on the following link - purchase a cash register online

What is required for registration of cash register?

To register a cash register you need to be a registered legal person or have a registered business enterprise. The day after registration of a legal registration you can register cash register, only on the basis of ID card. It is also possible to register a cash register with an internal power of attorney. Even in case of small or individual entrepreneurs it is necessary to have a notarized power of attorney. The trustee must have an ID card.

How to change on a cash register address or company name?

For these procedures you need to bring a cash register to the service center. These procedures may only be performed by a third person on the basis of a power of attorney. The trustee must have an ID card.

How to get payment information for one or more devices?

For payment terms for cash registers, you should send a request to: info@gsn.ge. Or contact us at the call center number +995 32 2500 111

What does "error 30" (Memory full) mean?

"Error 30" means that, fiscal memory card of cash register registered under your name’s memory is full and needs to be replaced with a new memory card.

What does "error 109" mean on the cash register screen?

"Error 109" means a GPRS connection problem, your device may be disconnected from the network because of non-payment. And / or technical malfunction when the cash register cannot be connected to the Revenue Service Server (RS.GE Portal) 

How to fix error code "Fiscal Printer"

If a cash register doesn’t switch from this mode with button “Mode” to a various programs, you need to do the following: Turn off the cash register, then at the same time push the buttons “QTY” and power on button. On the display will appear writing: “confirm <st>” Push the button “ST” and then “TL” 

How to find out the meaning of error code displayed on cash register screen?

If an error code is displayed on the cash register screen, for example: "error 05" and at the same time you press the "TL" button, the meaning of this error code will be displayed on the cash register screen, which will make it easier to understand the cause of the problem and simplifys the error correction. 

What does full memory mean and how often does it fill up?

The cash register can remove up to 1200 Z-Reports, which means that cash register’s fiscal memory can store up to 1200 Z accounts, which is enough from 3 to 5 years. (1 Z account = 1 working day)